We appreciate that you are taking a risk when you order plants online. Will the plants arrive on time? Will they be of a good size and quality? Will they even be alive?
For items which are defective
We believe that the retailer should shoulder the risk when you place an order. For this reason we offer a 100% money back guarantee: If you are not entirely happy with the items we have sent you, for whatever reason, simply contact us and we will refund 100% of the price of the item or items which are defective and also refund the postage (or a proportion of the postage if other items where okay).
We do not require it, but would be grateful if you tell us what you feel is wrong with the item(s) and what changes you would make to our service.
For items which are not defective
If you change your mind after ordering, simply return the items to us in the original packaging within seven days of arrival and we will refund the purchase price less postage. When returning items please include you order number, name, address and phone number so we know who is sending the items.
Please return items to:
St Margaret's Nurseries
St Margaret's Lane